Refund policy

Our promise: if we got it wrong, we make it right. If your order arrives damaged, defective, or not what you ordered, you keep it and we'll replace or refund it. Changed your mind? You can return most unused items within 30 days; return shipping is paid by you.

If something went wrong on our side

If your item arrives damaged, defective, or not what you ordered, email us at support@unbeleevable.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, your choice. You don't need to send the item back.

If your order hasn't arrived within 30 days of purchase, email us at support@unbeleevable.com and we'll refund you in full, including shipping and any tax. If it arrives after we've refunded you, it's yours to keep.

If you changed your mind

You can return most items within 30 days of delivery, as long as they're unused and in their original packaging.

1. Email support@unbeleevable.com with your order number and we'll send you the return address.
2. Ship the item back. Return shipping is paid by you, and we recommend a tracked service.
3. Once it arrives and we've checked it, we refund the item price plus any tax charged to your original payment method within 5–10 business days. There are no restocking fees. Original shipping charges aren't refundable.

What we can't take back

• Items worn on the head or face once opened, such as sleep headbands, for hygiene reasons
• Items marked final sale

Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.

This policy is in addition to any rights you have under law. Questions? Write to support@unbeleevable.com. A real person answers.